1Tell us any way, any hour
Use the resident portal or app, text, or call. Add a photo if you can.
2Get help on the spot
Our smart maintenance line asks a few quick questions and walks you through simple fixes, like shutting off a valve or resetting a breaker.
3We sort it by urgency
Emergencies are flagged and our on-call team gets a call right away to decide the next step. Everything else is waiting for our in-house maintenance team when the office opens.
4You're kept in the loop
You'll get updates as we go so that you know we're taking care of it.
EmergencyRight away, we're on itFlooding, no heat in a freeze, a burst pipe, sewage backing up
UrgentNext business dayNo hot water, fridge out, a leak that's been shut off
RoutineWithin 5 business daysDripping faucet, sticky door, light fixture out
SNR MaintenanceText · sample
Saturday 10:42 PM
Kitchen sink is leaking under the cabinet
Thanks for letting us know, Dana. There's a valve under the sink. Turn it to the right until it stops. Is water still coming out?
Nope, it stopped
Great, that means it can wait safely. We've marked it urgent, and our maintenance team will follow up Monday morning.
Monday 8:14 AM
Good morning! Rick from our maintenance team will be there today between 10 and 12.